Press Room

CSC Worldwide takes great pride in our customer service. We truly believe customer service is the job of everyone in our organization. Over a year ago we began daily tracking and monitoring our on-time, as intended and first pass quality of our products. As challenges were revealed, we rose quickly to the occasion to remedy any issue. We continue to learn and get better every day. Our internal data shows we consistently track at 95%+ on time and as intended in both divisions and our first pass quality inspections have improved dramatically as we adapt our procedures to be more effective.

To ensure that our statistics collected internally were matching up to what our customers believed, we recently conducted a customer specific email survey rating the same core functions of on time, as intended and quality. The results confirmed and validated our internal data. We perform at high levels and challenge ourselves daily to improve our procedures to better serve our clients.

It’s great people at CSC Worldwide performing for our clients to deliver great service.

When Liz Claiborne, Inc. presented CSC Worldwide with the opportunity to provide fixtures for their new DKNY Jeans “shop in shop” concept at Macy’s Herald Square, we were ready. Collaborating with our client on every detail from design to prototyping and delivery, CSC Worldwide was well prepared to offer exceptional service.

The project included custom perimeter fixtures and all loose fixtures for the DKNY Jeans space on the second floor at Macy’s Herald Square. Every possible detail was considered when choosing materials and fixtures. CSC Worldwide worked with Kramer Design Group to determine material requirements, engineering and production considerations.

The shop perimeter consists of faux white brick with high gloss yellow metal lit shelves and includes blackened steel pipe faceouts and hangbars. The back wall of the shop features Corian cabinets with a middle niche, video display, and two rows of high gloss yellow metal lit shelves.

The loose fixtures include multiple sizes and versions of racks, display tables, rolling combination fold/hang units, display crates and benches. Materials include blackened steel pipe, custom stained White Rift Oak, high gloss black and yellow steel, brushed stainless steel, clear stained plywood with pine accents, and smoked mirror.

The cash wrap is constructed from custom stained, White Rift Oak Planks with black metal facings on the employee- side drawers.
From the selection of materials, to the follow through on every fixure item, the attention to detail and exceptional service in the CSC Worldwide Specialty Retail Group created a beautiful outcome for this flagship project.

Exceptional Service is the heart of our business. We believe in exceptional service, we align our services to be exceptional, and track our performance and make adjustments to get better each and every day. In 2007, we began tracking our Exceptional Service and created an Exceptional Service group to internally monitor and improve our operations.

Our performance goals are – 99.5% On Time, 99.5% As Intended, 99.5% Pre-ship Quality, 100% Install Quality. We track these levels on a daily basis individually in the Food Group and Specialty Retail Group. Honesty, integrity and a willingness to continually improve our performance have kept the numbers real since the start of the tracking. Our "On Time", and "As Intended" numbers continue to improve. Production quality and time to build each unit is also measured on each individual manufacturing line so we can improve our processes and efficiencies in production.