Exceptional Service is the heart of our business. We believe in exceptional service, we align our services to be exceptional, and track our performance and make adjustments to get better each and every day. In 2007, we began tracking our Exceptional Service and created an Exceptional Service group to internally monitor and improve our operations.
Our performance goals are – 99.5% On Time, 99.5% As Intended, 99.5% Pre-ship Quality, 100% Install Quality. We track these levels on a daily basis individually in the Food Group and Specialty Retail Group. Honesty, integrity and a willingness to continually improve our performance have kept the numbers real since the start of the tracking. Our "On Time", and "As Intended" numbers continue to improve. Production quality and time to build each unit is also measured on each individual manufacturing line so we can improve our processes and efficiencies in production.